EDUCATION

UNIVERSITY OF ILLINOIS AT CHICAGO:  Bachelor of Science in Marketing – July 1999.

·          Major:  Marketing;  Minor:  Economics

·          Cumulative GPA:  4.72/5.00 – Dean’s List:  4 semesters

·          President’s Award Recipient

·          Ameritech Scholarship Recipient

PROFESSIONAL EXPERIENCES

INTERPERSONAL AND TEAMWORK SKILLS

·          Selected to IRI’s High Performance Team based on client and peer feedback.

·          Instrumental role in several contract renewals totaling approximately $20 million over a 5 year period

·          Managed a sales team of 7 people

·          Managed several company wide metrics files across industry groups and reported results to company VPs weekly

·          Assisted with training of new team members

·          Educated clients on mathematical components of database to assist in decisions pertaining to market strategy

·          Provided category expertise to clients and was awarded the “High Five” honor for outstanding performance and dedication to client base

·          Facilitated bi-weekly meetings with clients and was awarded the “High Five” honor for outstanding performance and dedication to client base

·          Facilitated bi-weekly meetings with clients to ensure deliverable exceeded expectations of accuracy and timeliness.

CUSTOMER SERVICE AND SALES SKILLS

·          Developed relationships with diverse clientele resulting in highest amount of repeat sales among representatives

·          Ranked #3 in state of Illinois out of Acura reps based on referral sales, July-December 1996

·          Launched marketing campaigns that increased dealership customer traffic by 45% from previous period, equating to an 18% rise in sales volume during the same period

·          Exceeded outlined departmental sales goals on a consistent basis

·          Masterfully handled customer complaints and inquiries regarding product changes, thereby playing an integral role in achieving a 98% customer retention benchmark.

·          Coordinated emergency assistance from the Urbana/Champaign Police and Fire Department, and campus security.

·          Exceeded CSD metrics for operation and management of switchboard

ANALYTICAL AND QUANTITATIVE SKILLS

·          Created data analysis template that was implemented as a company-wide standard operating procedure for data validation

·          Interpreted data and rendered recommendations to clients for strategic and tactical product management decisions

·          Assisted in proprietary application design, which was; initiated to identify corrupt data earlier in database creation process, ultimately reducing the need for reworks by 40% and late deliverable by 25%

·          Created custom measures to achieve greater accuracy in gauging client’s market penetration

COMPUTER SKILLS

·          Proficient in using Microsoft Excel, Access, Word, Outlook and FrontPage software

·          Experience using Lotus Notes, Unix, Oracle Database Manager and Minitab statistical software

EMPLOYMENT HISTORY

·          Substitute Teacher, Chicago Public Schools, Chicago, IL  (9/02 – current)

·          Client Expert, Information Resources Inc. (IRI), Chicago, IL  (2/00 – 8/02)

·          Customer Service Representative/Telephone Banker, ABN, AMRO Corp., Chicago, IL  (1/98 – 12/99)

·          Sales/Leasing Consultant & Assistant Sales Manager, Ed Napleton Acura/Porsche, Elmhurst, IL  (1/96 – 8/97)

·          Dispatcher, University of Illinois, Urbana, IL  (9/93 – 5/95)

PERSONAL NOTES

·          Member of American Marketing Association

·          Illinois High School Association licensed official

·          Chicago Boys & Girls Club volunteer

·          Participate in marathons, 5K and 10K races

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